TERMS & CONDITIONS

Detailed Description of goods

Nu-Eco (under Biochem Trading) manufactures 100% natural products within the homecare and personal categories.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and confirmed by way of email and invoice number by Biochem Trading.

Returns and Refunds

The provision of goods is subject to stock availability. In case of unavailability, Biochem Trading will refund the customer within 30 days. Cancellation of orders by the customer, will attract a 15% administration fee. Please see our detailed returns policy for the process.

Customer privacy policy

Biochem Trading shall take all reasonable steps to protect the personal information of users. For the purpose of this clause “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from : http:polity.org.za/attachment.php?aa_id=3569.

Payment may be made via any of the listed Payfast methods.

Merchant Outlet Country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Biochem Trading takes responsibility for all aspects relating to customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the law of South Africa and Biochem Trading chooses as it’s domicilium citandi et executandi for all purposed under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Biochem trading may, in it’s sole discretion, change this agreement or any part thereof at any time without notice.